The mere mention of the word is enough to generate the full spectrum of emotions from eager anticipation to abject misery and dread. However, it is the essence of progress and it is only through change that individuals and organisations learn, develop and evolve.

Change may be dramatic and large-scale - whole organisations undergoing restructuring or mergers, for example. Alternatively, it can be small-scale and deeply personal - attending a training course, promotion, relocation, doing something new and unfamiliar, etc. In all of these cases, however, the change has an effect on the individual.